Company Description
Kaplan International is a leader on the education industry providing premium learning experiences to more than a million of students per year and with over 30K employees worldwide.
Job Description
An exciting opportunity for a bold, ambitious leader ready to take performance to the next level. As Sales Manager for the Italian market, you'll inspire and empower our team of Student Recruitment Specialists, driving outstanding results, boosting team performance, and strengthening our presence in a fast-paced, competitive market.
What you'll do:
* Achieve and exceed sales targets by maximizing team performance, fostering a culture of accountability, strong work ethic, and ongoing training and development
* Oversee the Sales Department and lead all initiatives related to recruiting, training, coaching, and managing sales agents; develop and maintain Sales Standard Operating Procedures
* Collaborate closely with key stakeholders, particularly Marketing, to design and execute promotional strategies for the region
* Monitor and evaluate sales operations performance by maintaining and improving business intelligence tools; track key sales KPIs such as lead volume, conversion rates, revenue per sale, refund rate, quality monitoring, and productivity metrics
* Provide regular, data-driven performance insights to senior management and stakeholders, in alignment with the EU B2C Sales Director
Qualifications
Skills & Experience You'd Bring
* Native-level Italian and strong English; additional languages are a plus
* Relevant academic background, ideally in Business, Marketing, Management, Education, or a related field
* Minimum of 2 years' experience managing a B2C or Direct Sales organization
* Previous experience in the education sector and/or a contact center environment is highly valued
* Strong technical skills, including proficiency in the Microsoft Office Suite and experience working with CRM systems (Salesforce preferred)
What Makes You Shine:
* A natural leader – motivates, inspires, and empowers teams to excel
* Results-driven with a track record of exceeding sales targets
* Strategic thinker with the ability to make data-driven decisions
* Excellent communicator, able to influence and collaborate with stakeholders at all levels
* Highly organised, detail-oriented, and proactive
* Adaptable, positive, and energetic – thrives in a fast-paced, competitive environment
* Passionate about coaching, mentoring, and developing talent
Additional Information
What We Offer You
* Competitive salary tailored to your experience
* Professional development and clear career progression opportunities
* 23 working days of annual leave
* Restaurant Ticket scheme
* Discounted private medical insurance
* Free language courses to keep learning
* Join a talented, international team full of energy and expertise
* Unlimited tea & coffee to fuel your day. Free breakfast on Mondays and fresh fruit on Thursdays
* Comprehensive relocation package (if required)
Our Office
You will be based in our fantastic Eixample office in Barcelona, surrounded by a wide selection of restaurants and shops. Our diverse team, along with our dynamic and youthful work environment, makes working at Kaplan a truly empowering experience.
If you meet the requirements and are interested in this position, please submit your application in English (résumé), along with a cover letter and your preferred salary range.
Diversity and inclusion are important to us, and we're constantly working to improve these aspects. At KLG and all our brands, we don't just accept our differences, we fully support and celebrate them.
We're committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression. We strive to be an equal-opportunity workplace.