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This job is with Yugo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Overview
Our Assistant Managers are part of a team of dedicated Yugoers worldwide, supporting consistent service delivery to our students. We seek #Futureshapers who want to positively influence students and Yugoers' lives.
This role requires a hands-on approach to ensure the delivery of cost-effective facilities and maintenance services. You will be responsible for managing operations when the Residence Manager is unavailable, ensuring the residence runs smoothly.
Responsibilities
* Lead, mentor, and guide the team to ensure smooth residence operations using your outgoing personality
* Follow up on sales opportunities and maximize property capacity through short-term and long-term lets
* Drive sales and marketing activities to fill residences and utilize all marketing channels effectively
* Maintain high standards through regular inspections and collaboration with the facilities team
* Handle complaints and provide excellent customer service to students
* Develop relationships with local universities and internal/external suppliers
* Manage the operational calendar and student lifecycle from arrival to departure and summer turnaround
Qualifications
* Experience supporting residence operations in hotels, hospitality, or student accommodation
* Strong interpersonal and communication skills to build quality relationships
* Passion for providing students with an exceptional living experience
* Behaviors aligned with integrity, commitment, and energy
* Experience in a fast-paced, target-driven environment with a focus on sales and marketing
* Willingness to undertake Carbon Literacy training or qualification
Benefits include:
* Competitive salary with annual discretionary bonus
* 5 weeks' annual leave plus additional days for Easter and Christmas
* 'YuDay' paid day off annually for wellness
* Perks like discounts on groceries, gym memberships, travel, entertainment
* Social events and more
If you're ready for an exciting opportunity where no two days are the same, we’d love to hear from you. Click apply now! We look forward to meeting you.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Education and Training
Industries
* Technology, Information and Internet
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