Job Title: Salesforce Service Cloud Voice Developer
About Omega CRM
Omega CRM, a Merkle Company, is a global digital company specializing in accelerating Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Our team of 580+ professionals from 24 nationalities offers end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. We've been recognized with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
Main Responsibilities:
* Analyze requirements to ensure accurate project delivery.
* Participate in technical design to meet client objectives.
* Estimate effort for projects to ensure timely completion.
* Collaborate with cross-functional teams to achieve project goals.
* Provide support and resolve technical issues to ensure system security and performance.
* Document processes and track system performance metrics.
* Validate and test technical solutions against business requirements.
* Generate technical documentation for completed projects.
* Apply best practices and procedures to ensure high-quality project execution.
Mandatory Skills:
* At least 1+ years of experience as a Salesforce Service Cloud Voice Developer.
* Experience in other CTI solutions such as Genesys or Avaya is a plus.
* Experience in Amazon Connect.
* Experience in development on Salesforce projects.
* Experience in REST and SOAP services standards.
* Understanding of DevOps/Agile (SCRUM) and Waterfall delivery principles is a plus.
* Excellent spoken and written English.
What We Offer:
* Permanent contract.
* Flexible schedule.
* Trainings & Certifications.
* Home Office.
* Flexible retribution (public transport ticket, Ticket restaurant, …).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention.
About Us: