Our client, a leading multinational information technology services and consulting company, is recruiting TX Quality Manager to join their project in Spain.
Position Title:
TX Quality Manager
Position Type:
Permanent
Start Date:
ASAP
Location:
Spain (Remote work)
Contact:
Ashwini Chawan | +49 (0) 89 23 88 9833
Qualifications:
Experience and Expertise (more than 10 years)
More than 10 years as NOC Technician with knowledge in optical transport networks based on SDH, DWDM, OTN and photonic mesh networks.
Experience in equipment from manufacturers such as Huawei and Nokia.
Extensive experience in N1 Technical Support Service, with a solid track record in transport network management and operation.
Solid knowledge in the technical support processes defined by Telefónica in the field of optical transport and private networks.
Experience in monitoring and analysis of quality and performance indicators (KPI), including real-time and deferred process auditing.
Ability to lead teams, define control metrics and collaborate in the continuous improvement of operational processes.
Functions:
Transportation N1 incident management: incidents, customer complaints and BTP.
Audit of processes in real time and deferred time, oriented to ensure compliance with defined quality standards.
Monitoring, analysis and improvement proposal of transport network KPIs.
Supervision of quality control tasks for the elaboration of customer reports.
Tools:
O&M process management systems: iGRI, GEISER MAR/GENESYS, EMS.
Network and performance monitoring and visualization systems: OMEGA, GEISER.
Case escalation and coordination tools: GRI, Telco client emails.
MS Office: Excel (advanced), PowerPoint, Word and Power BI.
Language:
Spanish mandatory
English will be an asset.