Responsibilities
- 1. Technical Support & Troubleshooting
- Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I; solutions.
- Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.
- 2. Project & Customer Support
- Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.
- Liaise closely with service, repair, and R&D; departments to ensure efficient issue resolution and continuous improvement.
- 3. Documentation & Process Development
- Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I; products.
- Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.
- 4. Training & Events
- Deliver technical training and workshops for installers, partners, and customers.
- Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.
Qualifications
- Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and / or energy storage industry is highly preferred.
- Strong technical knowledge of C’I inverters, battery storage systems, and grid connection requirements.
- Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
- Solution-oriented mindset with strong analytical and problem-solving skills.
- Experience collaborating across departments (sales, service, R&D;) and managing technical escalations.
- Ability to work independently and as part of an international team.
- Excellent communication skills; professional proficiency in Spanish and English is required. Knowledge of additional European languages is an advantage.
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