At Intracon we are a dynamic collective of companies specializing in Marketing & Sales, HR consulting, and Corporate Events. We are looking for a Operations Manager to join our team and help drive operational excellence, ensuring the seamless execution of projects from point-of-sale confirmation to final delivery. This involves coordinating and managing project teams, overseeing operational processes, ensuring compliance with KPIs, resolving issues, and maintaining clear communication with the BU Directors, Project Directors, and People department, among others, to achieve project goals related to time, cost, quality, and client satisfaction.
This is an excellent opportunity for a candidate with a strong background in operations management, particularly in services within the marketing, sales, or event management field. The ideal candidate will have proven experience in leading cross-functional teams, managing complex projects, and driving process improvements. Additionally, this role is ideal for someone with strong problem-solving skills, who thrives in a dynamic environment and is passionate about delivering high-quality results that exceed client expectations
Reporting to the General Management, you will be responsible for ensuring the effective and efficient execution of our projects, from the confirmation of sales to final delivery. You will work closely with Project Directors, PMs, specialists, Subject Matter Experts (SMEs), and external suppliers, ensuring that project objectives are met in terms of time, quality, cost, and client satisfaction.
Project Allocation:
Coordinate the assignment of projects to teams, PM’s and SMEs, managing workloads, specialties, suppliers, etc.
~ Support, mentor, and motivate Project Managers, fostering their professional growth and enhancing their skills. Operational Management:
Oversee and control the information and task completion in project management tools like ClickUp, creating a suitable scorecard ensuring the tracking of key KPIs (timelines, billing, expenses, margins, quality, client satisfaction, etc.).
~ Identify and resolve issues that arise during project execution, prioritizing tasks and managing resources effectively.
~ Maintain clear communication with the Project Directors/KA, providing also to General Management regular updates on project status, priorities, capabilities and client satisfaction.
~ Purchasing and Supplier Management:
Coordinate with suppliers and freelancers to ensure timely and high-quality service delivery.
~ Bachelor's degree in Engineering, Business Administration, or a related field. A master’s degree in Project Management, Operations Management, or a relevant discipline is highly desirable.
Minimum of 5 years of proven experience in operations management, ideally within a multiservice agency or B2B environment. Strong track record of managing complex projects and processes.
Proficiency in using project management ERPs such as ClickUp, Trello, or Asana, with experience in agile methodologies.
Fluent in both English and Spanish, with excellent communication skills that enable clear, concise, and effective collaboration in a team environment.
Outstanding leadership and management skills, with proven experience in overseeing multidisciplinary and remote teams. Flexible and capable of adjusting to rapidly changing needs, business requirements, and market conditions.
&##Dedication : Full-time
Flexible, combining f2f work with teleworking
Project’s Lenght : Flexible work arrangements: including a hybrid model tailored to leadership roles &##127968;
Professional development opportunities: we support your growth through interesting training opportunities &##128218;
Opportunities for career advancement: by leading a well-established business to the next level &##128640;
In addition to working with agile methodologies, we utilize advanced tools such as ClickUp for project management and AI for various applications. &##Through our CSR committee, we also engage in significant global sustainability initiatives. ♻️
Opportunity for Global Impact: As an international agency with clients worldwide and plans for further global expansion, you will have a unique opportunity to make a global impact for different industries. &##