From Marlex Human Capital, we are cooperating with an important company focused on Payment Security, located in Barcelona. They are currently looking for a **Team Leader **to join its team, expert in claims processing in the German and Austrian market.
**¿What will be your mission in the company?**
Reporting directly to the manager of the German department, you will be responsible for:
- Tasks organization and daily communication with team managers: definition of work areas, rotation of team members, ensuring compliance with processes, etc.
- Monitoring of KPI’s set by management
- Creation, maintenance and presentation of data corresponding to the scorecard
- Team activity management: control of rest time, management of vacation requests, sick leave, etc.
- Management, administration and control of daily operations
- Opening and follow-up of tickets
- Optimization and continuous updating of the Intranet
- Identify possible improvements in processes and reporting
- Human resources management of team members
- Participate in the team's own selection processes
**The selected profile is offered**:
- Intensive Fridays from 9:00 am to 2:00 pm - rotating according to schedule
- Special contributions to private health insurance companies
- Versátil remuneration: Restaurant and transport tickets
- Exclusive discounts on brands, travel and gym
- Native German and advanced level in English, Spanish desirable
- Degree in Business Administration and Management.
- Previous experience, between 3-5 years, in Financial Institutions or Insurance Companies
- 5 years of experience in Team Management.
- Experience in the German market is a plus.
- Customer service and results oriented profile, dynamic and with good communication skills.