Senior Engagement Manager, AWS Professional Services
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Job ID: 10384839 | Amazon Web Services Australia Pty Ltd - D81
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer‑first approach is how we built the world's most adopted cloud. Join us and help us grow.
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS‑based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well‑Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, elevate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
Key job responsibilities
Leading and managing complex cloud migration and implementation projects
Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
Distilling customer needs into clear technical requirements and mapping them to business outcomes
Decomposing complex technical problems into actionable, deliverable solutions
Contributing to technical documentation and defining documentation standards
Basic Qualifications
2+ years of leading multiple Agile teams (such as Scrum Masters, Product Owners) concurrently or at scale
7+ years of leading and delivering enterprise‑level IT engagements
Bachelor's degree in STEM field
2+ years of cloud computing experience
Experience in leading and delivering enterprise‑level IT engagements
Preferred Qualifications
7+ years of delivering customer engagements in a professional services role
Active project management certification (e.G., APM, CSM, PMI‑ACP, PRINCE2)
AWS certification
Experience with Agile and project management toolsets like Jira, Rally, VersionOne, or Taiga
Experience working with and presenting to C‑level executives, IT, and lines of business across organizations or equivalent
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. xhfqzwm If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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