Managed Services Operations Analyst**Your Team Responsibilities****Your Key Responsibilities**- Coordinate effectively with individuals/teams within the organization to ensure high quality and timely resolution of client requests/issues especially issues regarding system issues and processing delays to facilitate timely notifications.- Resolve issues for managed systems within SLA.- Monitor alerts and status of servers, jobs execution in Unix/Linux and Windows environment.- Liaison/Training with backup teams in other geographical locations to provide continuity of service in the event of local issues.**Your skills and experience that will help you excel**- At least 1 year experience in operations support in Finance or related industry- Must have a bachelor's degree with focus in Finance, IT or engineering- Good communication skills, fluent English, written and oral, is a must- Must have strong problem-solving skills and highly analytical- Must be willing to work on shifting schedules and holidays- Experience in monitoring end to end workflow systems- Experience with XML, Linux/Unix, Python, Autosys, Airflow and version control(Git).- Experience in Azure is an advantage**About MSCI****What we offer you**- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.- Versátil working arrangements, advanced technology, and collaborative workspaces.- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.**To all recruitment agencies**MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.**Note on recruitment scams**Job ID 2258