We are looking for a person that would like to join us in Viking Assistance and together with us continue fostering a good and healthy culture in our new site in Fuengirola.
We offer an exciting position in a dynamic environment with opportunities for personal growth. You'll become a part of a growing company where success hinges on strong teamwork.
To excel in this role, we believe it's vital that you're a skilled relationship builder who recognizes the value of spreading joy and knowledge among your team.
**What do we expect from you**:
- Take big part in recruiting.
- Coaching and competence development.
- Assisting and coaching employees to provide top-notch service to our customers
- Implementation of new procedures, projects, and customers.
- Personnel responsibility administration such as time sheets, salary file, absence
routines, updating/maintaining shift plan.
- Used to following service levels - KPIs and SLA’s.
- Follow up on quality and deviations, plan and execute.
- Create and maintain instructions and operations manuals.
- Resource management, shift planning and maintenance
- Covering for other Team leaders in case of absence of any kind.
- Work closely with other departments within Viking Assistance Group.
**What qualifications we are looking for**:
- You have great experience from leadership or supervision
- Solid experience from customer service sector
- You have been a team leader before, or you would like to step up to become one
- You speak and write fluent in **Norwegian.**:
- You speak and write good English
- You are experienced of changing environment
- You are able to switch from detail to helicopter perspective if necessary.
- You are experienced in recruitment
**Who are you?**
- You understand the importance of a strong company culture
- You can handle both operational as well as strategic thinking.
- You are good at prioritization and decision making in a hectic environment
- You are good at working independently.
- You have a structured approach and get things done.
- You communicate well and have good people skills.
- You see solutions instead of problems and have a flexible mindset.
- Your like working to develop teams and individuals
- You are ready for an office in a growing and changing phase
- You are ready to collaborate cross countries
**We offer**:
- A competitive salary
- PC and mobile phone
- Adaptable work hours
- A very good work environment with great colleagues
- Newly renovated office centrally located in Fuengirola
Does this sound like you?
Then we are looking forward to hearing from you!
Applicants will be reviewed and potentially called in on a rolling basis.
Starting day in agreement.
**The position reports to Site Manager, Fuengirola.