This is Worldline
Worldline CX Suite is a customer experience platform (CCaaS) dedicated to the digital transformation of the customer relationship.
Our solution is your one-stop shop for seamless customer interactions. It unifies customer interactions in a single interface, allowing Customer Service team to track and analyze all the conversations, no matter the channel used. Worldline CX Suite optimize your key processes and enhance your customer experience.
Improve your customer service, enhance your team engagement, transform your processes… Our platform adapts to your needs and evolves alongside your organization.
Powered by AI
Leverage the power of AI at the core of our solution to anticipate your customers’ needs and automate real-time replies.
Optimize Customer Experience with an omnichannel solution
Orchestrate your customer journeys with a 360° view, boost your teams' performance with AI and value your customer data with our dedicated modules.
With Worldline CX Suite
Innovate with our modular solution boosted with an ecosystem of partners
Personalize and deliver unique experience regardless of channels
Transform your daily employee experiences with advanced insights and dashboards to ease decision making
The Opportunity
At Worldline, we design and operate leading digital payments and transactional solutions that drive sustainable economic growth and strengthen trust and security in our markets. We are looking to hire an developing hunter to join the Spain sales team.
The primary mission is to learn how to prospect and generate meetings with potential clients, begin developing business opportunities, and expand the client portfolio in the Spanish market, under supervision and with a clear development plan.
The ideal candidate should show interest in the Customer Experience (CX) market and be able to understand the value of our solutions for clients, with a desire to learn and progress in an international environment.
We are committed to continuous improvement. We are looking for someone who is organized, innovative, and process-oriented, ready to grow with a global team, with opportunities for professional development and continuous learning.
Day-to-Day Responsibilities
* Identify business opportunities early in the Spain sales cycle, supporting the team in qualification and advancing leads to opportunities.
* Understand and promote the CX Suite portfolio as the entry point, participating in trainings and demonstrations with guidance from a senior sales advisor.
* Collaborate with partners and CCaaS sector consultants to strengthen relationships and generate opportunities, under supervision and mentorship.
* Develop and maintain your Development and Prospecting Plan in collaboration with the Sales Director, presenting progress updates on a quarterly basis.
* Define the targeting strategy and map the relevant decision-makers to expand your network and presence in the Spanish CCaaS market.
* Participate in presentations and demonstrations of our digital solutions, with support from the technical and product teams.
* Work closely with operations and product teams to understand needs and tailor approaches.
* Support organization and participation in trade shows, conferences, and sector events in Spain.
* Share key metrics: number of meetings, leads generated, opportunities detected, and pipeline progress, reporting regularly.
* Be market-aware: monitor market trends and competitive landscape of the CCaaS market in Spain.
Who Are We Looking For
* University education (bachelor's degree or equivalent) or relevant professional qualification.
* Junior hunter profile: with a clear interest in B2B sales, especially in CCaaS and CX, and eager to learn in an international environment.
* Demonstrates curiosity about the Spanish market, ability to identify opportunities, and enthusiasm for building a pipeline from scratch.
* Communication and relationship skills: empathy, active listening, asking appropriate questions, and the ability to connect with different stakeholders as you progress in the learning journey.
* Proactivity, organization, and results focus. Resilience to handle objections and advance in a dynamic environment.
* Ability to work in a matrix structure alongside product managers, service managers, and business unit leaders.
* Fluent in Spanish and English, both written and verbal, to interact with clients and global teams.
* Past experience in sales, customer service, B2B marketing, CRM (Salesforce/HubSpot) or prospecting tools is advantageous but not required.
* Commitment to personal development and a track record of growth within an international company that values talent.
* Ability to effectively manage customer expectations
* Willingness to travel as necessary.
What We Offer
* Intensive onboarding and a sales development program with mentorship and a clear personal development plan.
* Development and Prospecting Plan with semestral reviews and support from the Sales Manager.
* Real growth opportunities within an international and dynamic team in Spain.
* Ongoing training in CX Suite, value-based selling, and prospecting tools.
* Competitive salary with variable bonus scheme subject to targets
* Teleworking
* Summer schedule: Intensive working hours from 16 June to 31 August
* Flexible remuneration system (meal vouchers, transport vouchers, childcare vouchers, medical insurance).
* Wide range of training courses through our e-learning and catalogue training platforms.
* BH Wellbeing: Free psychological support, coaching and relaxation sessions.
* Digital platform offering discounts on prestigious brands.
* Fruit in the office.
Perks & Benefits
Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at careers.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.