Sales & costumer service assistant

The Role

Mas Maya is a fast-growing international start-up seeking a part-time, proactive and customer-focused Sales & Customer Service Assistant to join our team in Conil de la Frontera.

This role supports both the Sales and Client Support functions, ensuring an excellent customer experience from first enquiry through order completion and after-sales support. You will assist with customer communications, sales administration, order coordination, lead follow-up, and relationship management for both individual customers (B2C) and business clients (B2B).

The ideal candidate is highly organized, service-oriented, enjoys working with people, and thrives in a dynamic environment.

You will report to the Sales Manager and work closely with the Sales team.

This role starts as a part-time, project-based position and there is the possibility of extending the contract or transitioning into a longer-term role.

The ideal candidate is highly organized, service-oriented, enjoys working with people, and thrives in a dynamic start-up environment.

Key Responsibilities

Customer Service & Client Support

• Serve as the first point of contact for customer enquiries via different channels
• Provide accurate information about products, services, pricing, and availability
• Support customers throughout their purchasing journey
• Resolve customer questions and issues in a professional and timely manner
• Coordinate with internal teams to ensure excellent service delivery
• Maintain strong relationships with customers and partners
• Follow up with customers after purchases to ensure satisfaction

Sales Support

• Assist the Sales Team with lead management and customer follow-up
• Qualify incoming enquiries and route opportunities appropriately
• Prepare quotations, sales documentation, and customer communications
• Support order processing and coordinate with operations where required
• Maintain accurate customer records within the sales systems
• Assist in identifying upselling and cross-selling opportunities

Account Support

• Assist with client accounts and partnerships
• Help coordinate Mas Maya courses
• Contribute to maintaining long-term client relationships

Candidate Profile

We are looking for an experienced, positive, organized and customer-oriented professional who enjoys helping customers and supporting a growing business.

You Bring

• Experience in customer service, sales support, administration or account coordination
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Customer-focused mindset with a proactive attitude
• Ability to work independently and as part of a team
• Fluency in English and good Spanish (additional languages are a plus)
• Driver's license preferred
• Living in the area of Conil de la Frontera

About Mas Maya

Inspired by ancient Mayan tradition, Mas Maya is an Andalusian-based company, producing eco-conscious, architectural finishes. Uniquely formulated and crafted from locally sourced, abundant raw materials and a blend of refined plant extracts, our products are eco-conscious, breathable and entirely free of VOCs and toxins.

Its mineral composition has been shown to mirror structures found in seashells and mother of pearl — a quality that lends the material both its natural beauty and exceptional longevity.

Created for architects and interior designers, Mas Maya is a refined mineral finish that brings together heritage, material intelligence and a sense of ease — shaping spaces that feel calm, considered and deeply connected to their surroundings.

Mas Maya is a fast-growing company specialised in high-end natural coatings in a wide range of colours and finishes. Alongside product development, we deliver complete installation solutions for premium residential, architectural and design projects.