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Description and Requirements
Description And Requirements
Remote
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
Description and Requirements
"At BMC trust is not just a word - it's a way of life!" Description And Requirements
Remote
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
The Control-M product line is BMC’s orchestration and automation platform. It helps the world's largest companies to automate time-sensitive, business-critical workflows. We orchestrate data and machine learning pipelines, supply chains, production lines, financial transactions, and other processes in complex IT environments worldwide. We continuously grow by adding and implementing the most cutting-edge technologies, conducting innovative Just Do It marathons, thinking about new features to add and investing in our employee training programs!
Come join a world class support organization while learning IT Automation integration for some of the latest technology’s such as Big Data, Cloud-based platforms, mobile applications, to name but a few.
This is a customer facing role that will provide Level 2 technical support for Control-M Workload Automation Software. You will be working directly with experienced system administrators and DBA's both via e-mail and phone.
This is a challenging job for anyone who likes to solve puzzles. An ideal way to describe this role is a "Reverse Forensic System Administrator" - which means you start with a problem and back yourself through the OS to determine the root cause and provide a resolution to the Control-M Automation software.
Key responsibilities include
* Provide courteous, efficient, and professional technical support over the phone and email.
* With continued follow up until resolution or ensure proper escalation procedures are followed for unresolved issues.
* Troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.
* Work closely with the customer on complex Windows or Linux/Unix system-level problems as well as application layer issues and network communications.
* Build and maintains appropriate test environments.
* May review and approve cases according to the escalation procedure.
* Prepare for and support new products within technical area - may include product install and documentation review.
* Work on customer support related projects as assigned.
* Test resolutions provided by development and package for release to customers.
* Occasional weekend duties will be required
To be a successful Technical Support Analyst, you’ll need:
* Must be a highly motivated, independent and flexible person with strong team directed abilities and a collaborative, whatever it takes attitude.
* Ability to duplicate a customer's specific software error in order to define the cause.
* Strong grounding in Unix / Linux System Administration.
* Customer Facing Technical Support Experience
* SQL Knowledge (Postgres, MySQL, Oracle, MS-SQL)
* Network Communication
* SSL
* LDAP
* FTP
* Cloud Services (Amazon Web Services, Microsoft Azure)
* Shell Scripting
Additional Skills (highly Desirable)
* Familiarity with Control-M Workload Automation
* High Availability/Disaster Recovery Concepts
* Clustering Concepts
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is €30,000 - €50,000
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting
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