Client Advisor - Madrid Ortega
- NEW
Published on 12.15.2025
Fendi
Retail/Magasin
Reference: FEND04262
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- Place of employment :
Madrid, Spain
- Contrat type :
CDI
- Required experience :
Minimum 3 ans
- Work mode :
Plein Temps
Apply
- POSITION
- JOB RESPONSIBILITIES
- PROFILE
Position
Position
As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.
Job responsibilities
Sales Performance
- Lead individual sales and achieve performance target and KPI
- Engage in upselling, cross selling and multiple selling for all product categories
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client
Store Operations
- Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input
Store Management
- Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines
Profile
- 2-5 years’ experience in Fashion/Luxury Sale
- Bachelor’s Degree or equivalent is preferred
- Manages own image standards on a high level
- Strong selling and communication skills are necessary
- Excellent relationships skills
- Organization, professionalism, self-confidence
- Strong customer service skills
- Computer skills and Retail management system knowledge
- Goal oriented approach, multitasking
- Strong knowledge and/or interest for Fashion/Luxury Industry
- Fluent English & Arabic
FENDI
MAISON
The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction;
in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.
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Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
Client Advisor - Madrid Ortega
Retail/Magasin - Fendi
- Madrid, Spain
- CDI
- Minimum 3 ans
- Plein Temps
- Sur Site
Apply