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Customer Success Manager - F/m/x, barcelona
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Client:Location:
barcelona, Spain
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
479156319585881292832460
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
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Job Description:
**Who are we?**:**About LittleBig Connection**: The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change - they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the right time.LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available.We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before.- How do we do it?_Through our platform, which allows:- Clients to publish on our marketplace all their requirements (RFPs) for external consulting services.As the leading international player in its industry, LittleBig Connection supports 280 major clients such as AXA, Carrefour, Sephora, Decathlon, Air France or Kering in their **Big** innovation projects and flexibility needs. With the ambition to become the international leader of Total Workforce Management by 2025, LittleBig Connection is present in 25 countries around the world and has no intention of stopping there: Canada, India, Vietnam, Spain, Mauritius, Tunisia... the **#FutureofWork** is already here! Are you ready for the adventure?**Why join LittleBig Connection?**: ️ Thrive in the new digital business worldLead high value-added strategic projects with a concrete business impactExperience working in a young and international atmosphere, with colleagues on all 5 continentsBenefit from a flexible work environment with remote working options Access a variety of training courses and continuously improve your skillsTake part in the events organized by our LittleBig Crew: work socials team building events... moments you won't want to miss!**Job description**:You will join our teams in Spain as a Customer Success Manager to play a key role in ensuring the continued success and development of our rapidly growing customer base.Our Customer Success team is founded on the principle that successful customers will continue to grow with us. As a Customer Success Manager, you will help your assigned accounts achieve success by promoting the effective use of our platform features and ensuring they see the long-term value we provide. Your efforts and strategies will directly contribute to revenue growth.**Your LittleBig responsibilities**:**Client Relationship Management (40%)**- Lead meetings to review progress, address concerns, and ensure effective coordination between client and LB teams.- Build strong client relationships and engage key stakeholders.- Ensure contract compliance and manage any issues related to commitments.**2. Consulting & Guidance (20%)**- Provide best practice advice to optimize procurement processes and configurations.- Guide clients in leveraging LB procurement data for better insights.- Offer recommendations to improve client outcomes through strategic use of LB tools.**3. Product Fit (20%)**- Develop and execute success plans to align LB products with client goals.- Oversee feature rollouts and ensure proper client training.- Gather and act on feedback for product enhancements.**4. Business Protection & Development (20%)**- Identify expansion opportunities and areas for upselling.- Develop plans to grow activity levels and protect client accounts.- Create strategies for client adoption and churn prevention.- Experience in Customer Success Management, with at least 2 years in a similar role.- Proven B2B Account Management experience at the enterprise level.- Fluent in French and English.- Expertise in project management and stakeholder engagement within large organizations.- Strong problem-solving skills and ability to handle complexity.- Curious and eager to learn SaaS product features in detail.- Skilled in cross-functional collaboration and able to drive change effectively.We are looking for our future teammate, so if you think you fit the profile, don't hesitate to apply! We look forward to meeting you
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