Job Description:
As a Rental Sales Agent at Goldcar Spain SLU, you will be responsible for delivering exceptional customer service and maximizing sales opportunities.
Main Responsibilities:
1. Reservation Handling: Process rental agreements with accuracy and professionalism.
2. Customer Service: Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.
3. Sales Opportunities: Maximize sales by offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
4. Effective Communication: Utilize open-ended questions, emphasize product features and benefits, and overcome customer objections.
5. Rental Policies: Adhere to all rental policies and procedures to ensure smooth and compliant transactions.
6. Add-on Services: Assist customers by identifying additional services or products that may enhance their rental experience.
7. Service Excellence: Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.
Requirements:
* Sales Experience: Proven sales experience in a dynamic, fast-paced environment.
* Product Knowledge: Skilled in offering optional coverage products, vehicle upgrades, and additional services.
* Customer Service Skills: Strong customer service skills and professional communication abilities.
* Sales Attitude: A sales-driven attitude focused on meeting and exceeding targets.
* Efficient Work Habits: Ability to work efficiently in a fast-paced, customer-focused environment.
About Us:
We are Europcar Mobility Group, a global mobility provider with 75 years of expertise and a leading position in Europe. Our mission is to 'help to change the way you move'.
We offer a wide range of car and van rental services for individuals and businesses, including on-demand and subscription options, with a fleet of over 250,000 vehicles, including electric models.
Our brands include Europcar, a global leader in car rental; Goldcar, known for low-cost services in Europe; and Fox-Rent-A-Car, a major player in the US market.
Customer satisfaction is at the heart of our mission, supported by over 8,000 employees across more than 130 countries.