PbIAM Target Operating Model (TOM) Lead - Business Operations, Process Operations Manager /b /ppbr/ppDaily rate: negotiable /ppDuration: 12 months (possible extensions) /ppLocation: Barcelona 2-3 days onsite per week /ppbr/ppAs part of the recent Identity Access Management Target Operating Model (IAM TOM) implemented by the company, the setup of the new IAM Business Operations function (IAM BizOps) is now to be operationalized. /ppbr/ppThe transformation progresses and IAM processes are set up. Accelerating the setup for IAM Business Operations is essential. /ppbr/ppTherefore, the company is searching for new motivated team players to work along with the Head of IAM Business Operations and team in ensuring global process excellence, defining improving IAM processes aligned with the Target Operating Model, overseeing compliance, adoption, and enforcement across regions and teams. /ppbr/ppAdditionally, this position is key to working alongside the Head of IAM Business Operations to drive strategic direction, operational efficiency, and global operations of the team globally. /ppbr/ppbResponsibilities Operational Processes Excellence: /b /pulliAct as the central point for defining, implementing, and continuously improving IAM processes globally (more than 20 locations) /liliEnsure all IAM processes, controls and activities are aligned with the IAM Target Operating Model (TOM) and organizational goals. /liliDrive process improvements to enhance efficiency and effectiveness in IAM operations. /liliGovern the development and implementation of measuring, reporting, and supporting ongoing decision-making services with KPIs, metrics and SLAs. /li /ulpbr/ppbGovernance, Risk Compliance Enforcement: /b /pulliOversee enforcement and correct execution of IAM TOM processes and controls across regions, hubs, and locations. /liliMonitor and ensure compliance with IAM policies, controls, and security standards. /liliConduct risk management and reporting activities /li /ulpbr/ppbStakeholder Engagement Collaboration: /b /pulliCollaborate closely with internal teams to ensure shared goals are met and communicated. /liliLead adoption of changes, new processes, policies, controls across areas. /liliEnsure smooth integration and consistent application of process changes in global IAM operations. /liliActively contribute to the IAM Business Operations team stabilization and maturity by supporting in providing coaching, advice, and guidance to more junior team members /li /ulpbr/ppbIAM Business Operations Strategy Continuous Improvement /b /pulliClosely collaborate with the Head of IAM Business Operations, IAM Governance and Group IAM BizOps on strategic IAM initiatives /liliWork alongside the Head of Business Operations on ad-hoc activities such as audits, incidents, etc. /li /ulpbr/ppbKey requirements/skills /b /pulli5+ years of experience in IAM operations and process management, ideally with a proven track record of managing global IAM processes. /liliExperience in OPEX, Lean, Six Sigma /liliStrong understanding of IAM concepts (e.g., identity management, Business Role Management, SoD management, Access Management, etc.) /liliExperience leading process improvements and managing change initiatives in a complex, global organization. /liliProven ability to collaborate with cross-functional teams manage stakeholders. /liliMaster's Degree in Business Administration, Engineering, Information Technology, Computer Science, or a related field. /liliDesign thinking, problem-solving, and conceptualization skills /liliGreat communication and presentation skills, and the ability to interact with senior stakeholders /li /ulpbr/ppbDesired requirements/skills /b /pulliExperience with IAM Business Operations in a global environment. /liliExperience managing IAM tools and applications in day-to-day operations. /liliKnowledge of regional regulatory requirements and standards related to IAM. /liliExperience facilitating knowledge sharing and best practices across global teams. /liliExcellent communication skills, with the ability to manage senior stakeholders and align cross-functional teams. /liliExperience in leading teams in projects /liliExperience in managing vendors and third-party providers /liliExperience in consulting would be a plus /li /ul