Overview Why join the Sales and Marketing department? Each relationship with our customers is more than a simple collaboration: it is a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are effective for day-to-day needs and ambitious projects. We offer a tailor-made service where technical expertise and commercial commitment come together to create an incomparable experience. In our Sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow's electrical world. You can too — join us!As a Customer Service Specialist (m/f/d) you will report to the Customer Service Team leader based in La Roca for a permanent contract. We are looking for a Customer Service Specialist for a permanent position in La Roca del Vallès. In this role, you will be responsible for delivering excellent customer support and promoting a customer-first culture within the organization. You will help ensure smooth, efficient operations and contribute to high customer satisfaction, loyalty, and retention. You will have the opportunity to implement practical solutions that improve processes, support sustainable practices, and enhance the overall customer experience.
Responsibilities
Monitor order status and proactively communicate updates or delays to customers
Identify recurring issues and propose improvements to customer service processes
Build and maintain strong relationships with customers, ensuring a positive experience
Follow and continuously improve customer service processes, policies, and standards
Maintain accurate records of customer interactions, service issues, and resolutions
Collaborate with internal teams to ensure smooth order processing and delivery
Support performance tracking and reporting to inform operational improvements
Stay informed about industry trends and customer service best practices
Qualifications
Experience in a customer service role, preferably in logistics or supply chain environments
Strong focus on delivering exceptional customer support
Excellent English & Spanish skills (spoken and written)
Familiarity with CRM software, databases, and ERP systems (SAP experience a plus)
Strong communication and interpersonal skills with a proactive, customer-first mindset
Ability to multitask, analyze problems, and provide practical solutions
Bachelor's degree in Business Administration or a related field is desirable but not mandatory
What we offer
Personalized onboarding experience program designed to make your first days smooth
Opportunities to learn and grow through Hager Group's awarded Hi University
Internal career opportunities, over 25% of our recruitments are through internal mobility
Recruitment stages
Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange
You will be invited for a first interview with the hiring manager and the recruiter
A second interview will be then organized with the N+2 and the HR manager
Our success relies on collective energy. Apply now and power up your future with us!
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