About The Role
As Operations Manager at Polo Valley, you will be responsible for the end-to-end daily operation of the club: making sure every department runs smoothly, internal processes are respected, and every client experience reflects the standards of a high-end, owner-led project.
Key Responsibilities
Operational Leadership
* Oversee the smooth day-to-day running of all departments (hospitality, stables, grounds, events, etc.)
* Ensure clear coordination between teams and consistent communication across departments
* Anticipate issues and prevent last-minute crises through planning and discipline
* Lead weekly operations meetings, set priorities, and ensure follow-through on action points.
Process & Systems Implementation
* Create, implement and maintain Standard Operating Procedures (SOPs) across all key areas.
* Train team members on protocols and ensure they are understood, followed, and regularly updated.
* Detect inefficiencies and introduce practical, scalable systems that improve consistency and quality.
HR Management
* Oversee team structure, scheduling, and staffing needs for all operational departments.
* Manage recruitment, onboarding, performance reviews, staff development and, where necessary, dismissals, in coordination with the HR & Admin Assistant.
* Handle conflict resolution, disciplinary procedures, and uphold internal policy standards.
* Foster a high-performance, values-driven culture based on respect, responsibility and teamwork.
Client Experience & Service Delivery
* Ensure all client-facing details (facilities, service, timing, communication) meet Polo Valley's standards.
* Work closely with front-of-house and hospitality teams to maintain a seamless guest journey across all touchpoints.
* Support and oversee the operational delivery of polo programmes, events, tournaments, VIP visits and private experiences.
Reporting & Accountability
* Provide weekly operational reports and updates to the Managing Director/CEO.
* Track team performance and task execution across departments.
* Work with Admin & Finance to manage inventory, costs and operational budgets, ensuring efficient use of resources.
Ideal Candidate Profile
* 3–7 years of experience in hospitality operations, property/lifestyle management, or high-end resort/club environments.
* Strong leadership and people management skills; comfortable handling HR responsibilities.
* Excellent organisational skills and a highly structured, systems-driven approach.
* Comfortable balancing strategic oversight with hands-on problem solving.
* Clear communicator with fluency in English & Spanish.
* Calm under pressure, solutions-focused, and committed to high standards.
What We Offer
* A competitive salary tailored to experience and responsibility.
* Opportunity to work in one of Europe's most unique lifestyle environments.
* Close collaboration with leadership and exposure to business-wide strategy.
* Clear career growth potential as the business expands.
* A dynamic, ambitious, and values-led team.
To Apply
Please send your CV and a short cover email to ****** with the subject line:
Operations Manager Application - Polo Valley
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