As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines (mostly through electronic means). Work involves some problem-solving with assistance and guidance in understanding and applying company policies and procedures.
As this is an entry-level technical position at Oracle, a technical degree is preferred: BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry with a GPA, or functional degree + higher technical degree, or in lieu of degree, 4 years of professional experience & professional certification (e.g., CNE, MCSE, CPA, Oracle). As part of Oracle's employment process, candidates will be required to successfully complete a pre-employment screening process including identity and employment verification, professional references, education verification, and professional qualifications and memberships (if applicable).
Are you a problem solver who enjoys troubleshooting investigations? If you are a recent graduate looking to start your career in IT, this is an incredible opportunity to excel in an exciting, fast-paced arena!
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.
From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
As a global leader, we’re looking for a Technical Solution Analyst I to drive success as part of our International Support team. Join us and create the future.
What you will do
* Provide functional and technical expertise to our clients in a team environment
* Provide incident resolution and application maintenance
* Perform troubleshooting investigations in front- and backend applications
* Communicate effectively with clients and internal stakeholders
* Document notes, activities, resolutions, and other knowledge articles throughout the investigation lifecycle
* Prioritize work based on severity and urgency
* Travel up to 20%
* Participate in on-call rotation as needed
* Willing to work from the Barcelona office 3 days per week
Required Experience
* A Bachelor’s degree in IT, Healthcare, or related field, or equivalent relevant experience
* Desired language skills: Spanish, Swedish, Portuguese, French, German
What we will offer you
* A competitive salary with exciting benefits
* Learning and development opportunities to advance your career
* An Employee Assistance Program to support your mental health
* Flexible and hybrid working options
* Employee resource groups that champion our diverse communities
* Benefits such as life insurance and meal vouchers
* An inclusive culture that celebrates what makes you unique
Note: Visa sponsorship and relocation assistance are not available for this position.
At Oracle, we celebrate differences. We believe that innovation starts with inclusion, and we are committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.
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