Join to apply for the Operations Manager role at Polo Valley
3 days ago Be among the first 25 applicants
About The Role
As Operations Manager at Polo Valley, you will be responsible for the end-to-end daily operation of the club: making sure every department runs smoothly, internal processes are respected, and every client experience reflects the standards of a high-end, owner‑led project.
This is a hands‑on leadership role for someone proactive, structured, and calm under pressure, a person who loves systems, people, and excellence in equal measure. You will work closely with the CEO to implement processes, manage teams, and continuously raise the standard across the business: from hospitality and horse operations to events, HR and grounds.
Key Responsibilities
Operational Leadership
* Oversee the smooth day‑to‑day running of all departments (hospitality, stables, grounds, events, etc.)
* Ensure clear coordination between teams and consistent communication across departments
* Anticipate issues and prevent last‑minute crises through planning and discipline
* Lead weekly operations meetings, set priorities, and ensure follow‑through on action points
Process & Systems Implementation
* Create, implement and maintain Standard Operating Procedures (SOPs) across all key areas
* Train team members on protocols and ensure they are understood, followed, and regularly updated
* Detect inefficiencies and introduce practical, scalable systems that improve consistency and quality
HR Management
* Oversee team structure, scheduling, and staffing needs for all operational departments
* Manage recruitment, onboarding, performance reviews, staff development and, where necessary, dismissals, in coordination with the HR & Admin Assistant
* Handle conflict resolution, disciplinary procedures, and uphold internal policy standards
* Foster a high‑performance, values‑driven culture based on respect, responsibility and teamwork
Client Experience & Service Delivery
* Ensure all client‑facing details (facilities, service, timing, communication) meet Polo Valley's standards
* Work closely with front‑of‑house and hospitality teams to maintain a seamless guest journey across all touchpoints
* Support and oversee the operational delivery of polo programmes, events, tournaments, VIP visits and private experiences
Reporting & Accountability
* Provide weekly operational reports and updates to the Managing Director/CEO
* Track team performance and task execution across departments
* Work with Admin & Finance to manage inventory, costs and operational budgets, ensuring efficient use of resources
Ideal Candidate Profile
* 3–7 years of experience in hospitality operations, property/lifestyle management, or high‑end resort/club environments
* Strong leadership and people management skills; comfortable handling HR responsibilities
* Excellent organisational skills and a highly structured, systems‑driven approach
* Comfortable balancing strategic oversight with hands‑on problem solving
* Clear communicator with fluency in English & Spanish
* Calm under pressure, solutions‑focused, and committed to high standards
What We Offer
* A competitive salary tailored to experience and responsibility
* Opportunity to work in one of Europe’s most unique lifestyle environments
* Close collaboration with leadership and exposure to business‑wide strategy
* Clear career growth potential as the business expands
A Dynamic, Ambitious, And Values‑led Team. To Apply
Please send your CV and a short cover email to ****** with the subject line: Operations Manager Application - Polo Valley
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Administrative
Industries
Religious Institutions
Referrals increase your chances of interviewing at Polo Valley by 2x
#J-18808-Ljbffr