Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management. We are seeking a Salesforce Business Analyst.
Job Description
Conduct comparative analyses between the current (As-Is) and future (To-Be) processes, systems, or organizational structures to identify improvement opportunities and gaps.
Assess current state processes by engaging stakeholders to understand workflows, roles, and tools.
Document current processes, identifying pain points and inefficiencies.
Design future state processes aligned with business goals, incorporating technological and organizational improvements.
Validate future designs with stakeholders and ensure strategic alignment.
Perform gap analysis and develop implementation plans for business transformation.
Create process documentation, diagrams (BPMN, SIPOC, flowcharts), and supporting materials.
Prepare analytical reports and presentations for management and teams.
Support delivery teams by translating business needs into technical requirements.
Provide ongoing support during implementation to monitor progress and resolve issues.
Conduct requirements analysis and design functional solutions.
Estimate project efforts and collaborate with teams and clients.
Analyze application performance and collaborate with technology providers as needed.
Ensure solutions meet quality standards.
Required Experience
At least 4 years of Salesforce consulting experience.
Experience in As-Is / To-Be process analysis.
Ability to assess operations and design optimized future models.
Skilled in documenting workflows and creating process maps.
Strong stakeholder engagement and collaboration skills.
Experience with Salesforce clouds (Sales, Service, Marketing Cloud, Community).
Experience working with Agile methodologies.
Skills
Fluent in English, both oral and written.
What We Offer
Permanent contract and flexible schedule.
Certifications and professional development opportunities.
Home office support.
Flexible benefits (public transport, meal tickets, etc.).
Health insurance.
Participation in social responsibility initiatives.
Opportunities for growth and career development.
About UsOmega CRM, part of Merkle and Dentsu, is a global digital company specializing in customer-centric solutions, technology, and data, including AI. With over 23 years of experience, we are a leading Salesforce ecosystem partner in Spain, serving various industries with a focus on customer service, eCommerce, marketing, and analytics. Recognized for excellence, we emphasize growth through talent and innovation.
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