TP is looking for Customer Service and Technical Support Advisor with Spanish
Purpose of the role:
We are seeking experts to serve as ambassadors of our brands in the coffee and culinary world, aligning with our Client reputation and status.
The role involves providing comprehensive support (pre-sales and aftersales) across all our brands, including physical stores and e-commerce, along with basic technical troubleshooting and backoffice tasks.
Requirements:
* Fluent spoken and written communication in Catalan and Spanish
* B2 level of English
* Strong listening and understanding skills
* Empathy and customer focus
* Problem-solving and technical learning abilities
* Integrity and trustworthiness
* Conflict management skills
Desirable Experience:
* Digital literacy / e-commerce familiarity
* Experience in cross-selling and up-selling
* Social media proficiency
* Previous experience in in-store customer service within relevant product categories is a plus
Additional Details:
* 38.5 hours/week, rotating shifts from Monday to Saturday
* Permanent contract
* Salary: €16,363 gross/year
* Referral Program: Bring a Friend and earn a referral fee (up to €2,000 depending on the language/project)
* Opportunities for career growth within the company, with a dynamic and expanding team
* Excellent work environment and team-building activities in an international setting
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