Sr. Front Desk Hospitality Agent (Overnight) / Night Auditor
Apply remote type: Market Based locations: Barcelona, Spain; time type: Full time; posted on: Posted 30+ Days Ago; job requisition id: JR102024
Sonder is on a mission to revolutionize hospitality and provide better stays for all. Each property is uniquely designed, offering a mix of rooms, suites, and apartments, with a mobile app that facilitates a seamless guest experience from check-in to checkout.
We seek a hospitality enthusiast eager to lead and motivate a team to deliver exceptional guest experiences. Our locations vary in size, style, and age, and we are committed to providing hotel-like service—this role is pivotal in that effort.
Life at Sonder
Our culture influences decision-making, communication, and interactions. Our Leadership Principles underpin our values and guide our team members. As a Senior Front Desk Hospitality Agent, you embody our principle 'Extend Hospitality to All,' serving as the face of Sonder, engaging with guests, and supporting our front desk team in a dynamic environment focused on guest satisfaction.
Responsibilities include:
* Being the welcoming face of Sonder, creating positive first impressions for guests and partners.
* Guiding guests through the Sonder app and self-service features to enhance their stay.
* Communicating proactively with guests to anticipate and meet their needs.
* Handling guest interactions professionally, resolving issues, and fulfilling requests.
* Maintaining cleanliness and organization of workspaces to ensure a welcoming environment.
* Supporting back-of-house operations, including audits, inventory, and minor maintenance, across multiple properties.
* Assisting with administrative tasks to ensure smooth operations and improve guest experience.
Qualifications:
* Experience in hospitality, customer service, or related fields.
* Personable, positive, and service-oriented with strong communication skills.
* Proactive problem-solving abilities.
* Proficiency with computer applications and digital communication tools.
* Organized, diligent, and adaptable to fast-paced environments.
* Flexible schedule, including evenings, weekends, and holidays.
* Physical ability to stand for long periods and lift up to 50 pounds.
* Fluent in English and Spanish; additional languages are a plus.
* Reliable smartphone for work, with reimbursement for expenses.
* Willingness to work overnight shifts with applicable premium pay.
Benefits include:
* Travel perks across all Sonder locations.
* Competitive salary and stock options.
* Health benefits including medical, dental, and vision.
* Flexible vacation policies and wellness days.
* Complimentary credits and discounts for stays.
* Remote work flexibility where applicable.
Equal Opportunity Statement
We celebrate diversity and are committed to creating an inclusive environment for all employees, guests, and partners. We do not discriminate based on race, religion, gender, sexual orientation, age, or other protected categories. Living our principle of 'Extend Hospitality To All' means fostering a safe, respectful, and inclusive community for everyone.
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