Overview
As a Customer Care Assistant, you will be the first point of contact for our B2C and B2B customers, providing efficient, empathetic, and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Longines Brand.
Responsibilities
* Respond to customer inquiries with professionalism and clarity
* Resolve issues promptly and effectively
* Log and track customer cases using our CRM tools
* Collaborate with other departments to improve customer satisfaction and internal processes
* Collect feedback and suggestions to help drive continuous improvement
Qualifications
* Minimum 1 year of experience in customer service or a similar role
* Excellent verbal and written communication skills
* Ability to work well under pressure and in a team-oriented environment
* Proficiency with digital tools and CRM platforms
Languages
* Fluent English is a must
* Knowledge of additional languages is a plus and will be positively valued
Contact and Location
Email: empleo@es.swatchgroup.com
Job location: C/ Yuca, 2, 28109 Alcobendas (Madrid Province), Spain
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