PLP was established in South Africa in 1992, with a very clear sense of purpose: simplifying life.
While this is still a central principle at PLP today, the business has expanded and has partners and operations in multiple countries and industries around the world.
PLP Group is a leader in the provision of customer and employee engagement solutions as well as business process outsourcing and on-demand services. We also specialize in the delivery of totally customized solutions delivered in your corporate's branding.
* Respond to customer enquiries via chats, calls, social media queries & emails
* Provide customers with product and service information
* Research required information using available resources
* Identify customer needs
* Manage and resolve customer complaints
* Maintain an up to date customer information system
* Identify and escalate priority issues
* Follow up customer calls where necessary
Job Description
* Strong preference for candidates based in Barcelona, Spain;
willing to consider candidates able to relocate to Barcelona for a contract period (1–3 years)
* Native / Fluent (Business level) in Danish or Norwegian or Swedish (verbal and written);
good command of English
* Strong customer orientation (previous customer service experience is advantageous)
* Available to work shifts (International Call Centre)
* Office-based in Barcelona, Spain
* Strong PC literacy
Skills
* Goal-oriented
* Proactive
* Sense of urgency
* Positive and professional
* Strong communicator – verbal and written
* Willing to go above and beyond to exceed customer expectations
* Strong time management
* Accurate and able to follow processes and procedures