Join us in delivering a great first living experience to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. A place where they can live, study, connect and relax.
We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students’ journey to independence. The right people are essential in this. Would you like to contribute to this as Operations Assistant in one of our Barcelona residence?
We are looking for a dynamic, versatile operations assistant, who is eager to join a student residence with 191 rooms and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location.
Your Responsibilities
* You are the (first) face of our reception at the student residence
* You take care of our customer service; you help students at the counter, by mail, and over the phone
* You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards
* You accompany visitors and future clients during open days, a tour of the facilities, etc.
* You support the administration office
* You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening)
* You apply the necessary protocols in emergencies
Your Working Hours
This role requires you to work on rotating shifts from Monday to Sunday (morning or afternoon shifts) with breaks established by law → 40 hours per week.
Your Skills
* Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued
* You speak Spanish, as well as English. Catalan will be a plus
* You know how to work with MS Office
* You have some interest and knowledge of customer service, social networks and new technologies
What We Offer
* The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe.
* You will help build the future by working with and for the student generation.
* Opportunities for further development and (international) growth.
* A pleasant workplace in Barcelona with a fun, dynamic team
* An attractive, competitive salary complemented by numerous additional benefits
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