The RoleWe’re expanding our Account Management team to match our growing Enterprise customer base. As an Enterprise Account Manager for our high value customers, you’ll own the end-to-end experience for some of our highly strategic customers driving satisfaction and outcomes for the customer leading to renewals, expansion, and advocacy for our products.You will partner with our customers to ensure that they get the best out of our products. You are passionate about going the extra mile for our customers and making sure that they have a fantastic experience. You are able to build effective relationships and truly understand what the customers' needs are.What you will do...Serve as the primary point of contact mainly via telephone and emailUnderstand customer needs and ensure they get products and product functionality that best suit themOrchestrate across teams so that onboarding, product training, support and all other processes are seamlessGauge customer engagement with the company and provide feedback to the other teams regarding product and service improvementsMaintain a cadence of communication with customer about their account health, usage trends and satisfaction, ensuring no customer leaves us, and opportunities for expansion are maximised.What you will bring...An established background in Account Management, ideally in a B2B environment with a subscription productProactive, growth-focused mindset with the ability and desire to learn new thingsExcellent verbal and written communication skillsAbility to adapt approach to various audiences, from c-level executives to support staffAbility to work in a fast-paced, multi-task environmentExcellent time-management skills with the ability to meet deadlinesProven ability of critical thinking, using logic and reasonSelf-motivation and ability to work on own initiative as well as part of a teamDemonstrated proactive troubleshooting, listening and problem solving skillsAbility to solve problems while gracefully handling difficult situationsDojo CultureWe believe our best work happens in person, which is why we follow an office-first approach (4+ days/week). Our spaces across Europe are designed to foster focus, collaboration and creativity — whether you're deep in thought or brainstorming with the team.Diversity, Equity & InclusionWe’re committed to building a team that reflects the diverse businesses we serve. Diversity and inclusion aren’t just buzzwords — they’re critical to our innovation and our culture.Do Our Values Resonate With You?Curious – You ask questions and love learning.Relentless – You don’t give up when things get tough.Customer-Obsessed – You keep the end user in mind in everything you do.If that sounds like you, let’s talk.