Your role
As Technical support specialist, you will play a vital role in assisting technicians and distributors with troubleshooting, problem‐solving, and optimizing the use of industrial equipment. You will assist customers in the field when required, conduct trainings for the technicians based on the installed base, and report to the Operations Manager CSO (Service & Optimization department).
You Will
Provide technical support and problem solving to technicians or other stakeholders and escalate timely to the product company if necessary.
Evaluate warranty cases and high-cost breakdowns and take mitigating actions in collaboration with the service manager.
Assist in troubleshooting to technicians on site via multiple channels.
Escalate recurring issues to Product Company for further troubleshooting.
Deliver training to technicians and distributors to ensure skill development and product knowledge.
Support to Indirect Business as part of a comprehensive business strategy and potentially charged to distributor.
Use the Atlas Copco tools for tracking customer requests.
Use TRAX for troubleshooting support.
Prevent issues in the field by focusing on training and process improvements.
Build local knowledge and democratize it to prevent issues from occurring; share best practices with the product company.
Cost to be associated correctly to operations, sales, and optimization.
To succeed, you will need
Educational background: Mechanical Engineering, Industrial Engineering, or related technical field.
2–3 years in technical support or maintenance of industrial equipment, preferably compressors.
Strong knowledge of compressor systems and related components.
Ability to read and interpret technical drawings and schematics.
Familiarity with PLCs and basic electrical troubleshooting; basic understanding of industrial automation and control systems.
Excellent communication and problem‐solving skills.
Customer‐oriented mindset and ability to work under pressure.
Proficiency in English (and local language if applicable).
Willingness to travel for on‐site support.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
In return, we offer
Pension Plan
Life Insurance
Subsidized Canteen
Flexible Working Hours and Remote Work
Summer Intensive Schedule
Competitive Salary
Flexible Compensation for Health Insurance and Childcare Vouchers
Employee discounts on training and shopping sites
Internal Training Platform
Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‐site at our customer center in Coslada (Madrid).
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
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