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Beyondsoft
(listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. The company offers a wide range of products and solutions, including internationally authoritative software testing qualification training, serving industries such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.
We are currently seeking a Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Responsibilities
- Provide technical support and resolve customer issues, including troubleshooting, event management, and other technical support.
- Track key demands and bug fixes, and collaborate with the product team to promote product optimization.
- Use Alibaba Cloud inspection and diagnosis tools to help customers mitigate risks and maintain system stability.
Requirements
- Bachelor's degree or above in Computer Science, Software Engineering, Cloud Computing, or related fields.
- Experience in cloud computing or IT, with a background in DevOps, service support, or solution architecture.
- Troubleshooting skills for complex technical issues.
- Knowledge of cloud-based architectures and industry-specific solutions.
- Ability to design and implement cloud technology architectures.
- Understanding of Linux/Windows OS and network protocols.
- Experience with network diagnostics, packet analysis, CDN, and SLB products.
- Strong system and network support skills.
- Proficiency in Chinese and English.
- Availability for on-call duties during non-working hours.
We offer:
- Full-time schedule (40 hours/week) with a permanent contract.
- Remote work options within Spain.
- 25 days of paid holidays.
- Career development opportunities within a global company.
- Additional benefits to be discussed.
Beyondsoft International (Singapore) Pte. Ltd is committed to diversity and inclusion, providing equal employment opportunities and fostering a workplace where everyone can succeed. Employment offers are contingent upon successful pre-employment processes, and we do not charge recruitment fees or request unauthorized payments.
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