About the Role
Join our dynamic eCommerce support team as a Customer Service Advisor, where you will play a vital role in delivering exceptional service to our valued customers through various communication channels. This is an exciting opportunity to grow your career in a fast-paced environment and collaborate with a diverse team.
Responsibilities
* Assist customers via multiple channels including phone, chat, and eventually email and social media, adapting to their needs promptly.
* Understand and resolve customer issues efficiently, offering clear solutions while maintaining a positive attitude and meeting response time targets.
* Follow established guides, cheat sheets, and protocols provided during training to ensure consistent service quality.
* Strive to exceed customer satisfaction by providing professional, empathetic, and timely support.
* Recognize when cases require escalation or reassignment to specialized departments to ensure proper handling.
* Collaborate effectively with fellow agents and teams to tackle complex customer concerns.
* Accurately document every customer interaction and resolution step in the CRM system for transparency and follow-up.
Qualifications
* Native or fluent Dutch speaker (oral and written) with strong proficiency in English (minimum B2 level).
* Exceptional communication skills, capable of simplifying technical information for customers without technical backgrounds.
* A resourceful, calm, and resilient personality able to handle stressful situations with composure.
* Excellent listening skills with genuine empathy towards customers’ needs.
* Strong problem-solving skills with the ability to manage and resolve issues quickly and effectively.
* Self-motivated and able to work independently while functioning as an eager and collaborative team member.
* Flexibility to cover shift rotations and punctuality in attending office hours.
* If interested, please submit your application to join our customer-focused team that values dedication, positivity, and continuous growth.
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