**What’s the job?**
As the friendly face of our Food & Beverage outlets, you’ll also be a helpful host, a local expert, and a proud brand ambassador.
You’ll report to the Food & Beverage Manager.
**Your day-to-day**
- Greet and warmly welcome all guests upon arrival, ensuring a positive first impression.
- Escort guests to their assigned tables and provide clear explanations of service options when needed.
- Manage reservations and walk-ins, coordinating seating arrangements efficiently in both the restaurant and terrace.
- Maintain a clean and well-organized host station, including check folders, reservation lists, tablets, and POS devices.
- Verify that dining areas are properly set and ready before each service.
- Proactively check on table setups and customer satisfaction throughout the shift, including during terrace service.
- Handle phone calls and guest inquiries in a professional and courteous manner.
- Collaborate closely with the floor team and supervisor to ensure smooth service flow and guest satisfaction.
- Assist with buffet setup, station organization, and other pre-opening tasks as needed.
- Promptly communicate last call times for breakfast or specific services.
- Ensure accuracy of guest bills, room charges, and payment closures at the end of each shift.
- Organize and file signed tickets, credit card receipts, and voids correctly.
- Encourage guests to leave feedback through platforms like TripAdvisor or The Fork.
- Monitor table turnover and guest needs, maintaining attention to detail and guest preferences.
**What we need from you**
- 1+ years’ experience working with in hotel/restaurant.
- Must be fluent in local language and English, additional languages will be highly valuable.
- Outstanding communication skills
- Excellent organizational and multitasking skills
- Ability to interact with multiple types of people
**What to expect from us**
- Discounted international room rates.
- Meals whilst on duty.
- Private health insurance discount.
- Room for professional growth in one of the largest hospitality companies.
- Training programmes and access to IHG’s training tool.
- Uniform and laundry service.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.