Overview
goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.
Join Our Team & Make an Impact
Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our German market and ensure our clients maximize the value of our digital learning solutions.
As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and delivering long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.
What You’ll Do
* Be a trusted advisor : Build and maintain strong relationships with clients, understanding their evolving training needs.
* Lead seamless onboarding : Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
* Drive engagement and success : Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
* Unlock growth opportunities : Identify upsell possibilities and expand client partnerships.
* Champion continuous improvement : Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
* Share expertise and insights : Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.
Why You’ll Love This Role
* Impact and Growth : Help businesses upskill their workforce while growing your career in a thriving global company.
* Dynamic and Collaborative Culture : Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.
* Fast-Paced and Innovative : Be part of a company that embraces change and is shaping the future of digital learning.
What We’re Looking For
* Fluent or bilingual in German
* Intermediate English proficiency
* Passionate about customer success and relationship management
* Exceptional communication and analytical skills
* Highly organized and adaptable to varied projects
* Proactive problem-solver with a growth mindset
* Team player who values collaboration and knowledge-sharing
* Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.
What we offer
* Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including :
* Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.
* Learn from top executives and visionaries in the learning and language market.
* The experience of joining an innovative organization with an international, vibrant working environment.
* Full on-boarding and fast ramp mentoring program leading candidate to success.
* World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!
* Ability to work from any of our 20+ offices around the world.
* Exciting team-building events.
Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/
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