Who we are?
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
* Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
* Build strong and lasting customer relationships
* Keep up with evolving tools and technology
* Handle sensitive customer data with care and security
* Apply the latest and greatest customer happiness practices
* Maintain deep understanding of client solutions and meet KPI
* Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
* Communicate with developers and cross-functional specialists
What you need to succeed in this role:
1. Native Finnish-speaker and excellent English communication skills (at least C1 level)
2. At least 6 months of live chat support experience, preferably in crypto or financial services
3. Basic financial knowledge or