About Us :
HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the evolving world of travel. We drive growth for our clients and partners by removing friction from the end-to-end travel experience. Our cloud-based platforms offer fast, reliable access to a diverse portfolio of travel products and services, supported by rich data and intelligence that connect supply and demand globally. With over 3,000 experts worldwide, including on-the-ground specialists, we provide insights and support to enhance trading, especially in hard-to-reach segments. Our unique blend of technology, data, and passionate people helps businesses unlock their full potential in the travel industry. HBX Group comprises four top-tier B2B brands serving a diverse client base across 190 markets worldwide.
Job Description :
The Technical Account Manager will handle B2B integrations with hospitality service providers (chains, bedbanks, platforms, etc.) and manage their ongoing connectivity projects at a technical level. Responsibilities include proactive supplier relationship management, serving as an escalation point for issues affecting supplier success, and collaborating closely with engineering and commercial teams to resolve cases or identify improvements to optimize feeds. The role combines technical expertise with analytics and business understanding, working on implementing new solutions, defining technical requirements, and supporting IT, Product Management, and Suppliers.
Main Responsibilities :
* Monitor and report on key performance metrics reflecting supplier operational status and turnover.
* Investigate and propose improvements or upgrades in supplier connectivity, gather requirements, and support business case development and testing.
* Manage and optimize assigned accounts by tuning technical setups to ensure accurate product delivery.
* Maintain continuous contact with providers through calls and visits to understand their inputs and propose mutual benefits.
* Keep technical documentation on supplier connectivities well maintained and up to date.
Required Skills :
* Advanced understanding of technical logic and components in supplier integrations.
* Ability to use monitoring tools and quickly learn new ones.
* Strong analytical skills with a data-driven approach.
* Ability to understand business plans and their technical implications.
* Excellent communication and interpersonal skills, with experience dealing with diverse stakeholders including top management.
* Proactive attitude and social skills.
* Experience in managing partnerships.
Experience :
* At least 2 years in technical account management, preferably in the travel industry.
* Experience in defining product and technical requirements from business inputs.
* Experience monitoring and interpreting metrics, analyzing big data, and taking proactive actions.
* Proficiency with Microsoft Office Suite.
Qualifications :
* Degree in computing science or related technical field.
* Knowledge of RESTful APIs and support for API-based products.
* Familiarity with data formats like XML, JSON, YAML, and SQL databases.
* Professional proficiency in English, with strong communication skills.
* Project management skills are a plus.
Key Challenges :
* Technical leadership and problem-solving skills.
* Teamwork with an agile mindset.
* Balancing technical and business perspectives.
* Managing priorities and multitasking in dynamic environments.
Join us in this exciting journey as we transform into the world's leading travel services provider. Enjoy an attractive benefits package and work in an innovative, multicultural environment, building lasting relationships worldwide.
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