PAbout us: /ppWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 30+ years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents. Our clients and our talented people have always guided our basic strategy and direction; so much so that we named the company after our most basic principles. We are, and always will be, allied to our client's needs and objectives. Our team is at the heart of our business, and we are proud of each one of them. They are exceptional, and we are looking for more exceptional people to join us. /ppbr/ppKey responsibilities: /ppbr/pulliProvide Level 2 support for end-user devices, applications, and collaboration tools (onsite remote) /liliTroubleshoot and resolve escalated issues from L1 within defined SLAs /liliSupport Windows 10/11, macOS, and mobile platforms (iOS, Android) /liliManage and support Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint) /liliAdminister Active Directory, Azure AD, and user lifecycle management /liliPerform device provisioning using tools like Intune / Autopilot / SCCM /liliDiagnose hardware issues and coordinate with vendors for repairs/replacements /liliSupport VPN, remote access, and hybrid work environments /liliMaintain accurate ticket updates in ITSM tools (ServiceNow, Jira, etc.) /liliIdentify recurring issues and contribute to problem management /liliCollaborate with L3 teams, infrastructure, and security teams /liliAssist in IT projects, rollouts, and system upgrades /liliEnsure endpoint security compliance (patching, antivirus, policies) /li /ulpbr/ppBehavioural skills required: /pulliMust have very good customer-facing skills and be well-presented /liliMust have an assertive, confident, positive and professional manner /liliAbility to engage and communicate effectively with colleagues and customers alike /liliDemonstrates independent and proactive thinking /liliHighly organised with the ability to adapt to different working environments seamlessly /liliBuilds effective relationships both within the team and across the business scope /liliMust be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices /liliMust be able to work alone and unsupervised, taking the initiative when necessary /liliHas an understanding and respect for service delivery processes /li /ulpbr/ppTechnical skills required: /pulliWindows 10/11 troubleshooting, performance tuning, registry, policies /lilimacOS basic support and device troubleshooting /liliMicrosoft 365: Outlook, Teams, OneDrive, SharePoint, Exchange Online /liliAzure AD (Entra ID): users, groups, MFA, SSO, conditional access /liliMicrosoft Intune: MDM/MAM, compliance policies, app deployment /liliAutopilot: device provisioning and lifecycle management /liliSCCM/MECM: imaging, patching, software deployment /liliActive Directory: user admin, GPO, account management /liliNetworking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting /liliRemote tools: RDP, TeamViewer, AnyDesk, Beyond Trust. /liliVDI: Citrix Workspace, VMware Horizon /liliEndpoint security: Defender, antivirus, BitLocker, DLP basics /liliPatch management: OS and application updates /liliHardware: desktops, laptops, printers, peripherals /liliPowerShell basics: automation and troubleshooting /liliLog analysis: Event Viewer, system and performance logs /liliITSM tools: ServiceNow, Jira, Remedy /liliBackup recovery: user data and endpoints /liliFile systems: NTFS permissions, shared drives /liliBasic server exposure: AD, DNS, DHCP, Group Policy. /li /ulpbr/ppExperience Qualifications: /pulliBachelor’s degree in computer science, Information Technology, or related field (or equivalent practical experience). /liliMinimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2 /li /ul