Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships, mainly focusing on innovation. We are looking for a User Experience (UX) Specialist with proven experience working in Salesforce environments.
The primary mission of this role is to provide UX support for CRM-related initiatives, collaborating with technology teams, integration partners, and business units to ensure alignment with best practices and user needs.
Main Responsibilities
* Conduct interviews, surveys, and usability testing to gather insights on user needs and behaviors.
* Collaborate with stakeholders to define requirements, use cases, user personas, scenarios, site maps, flows, and customer journeys.
* Design wireframes and interactive prototypes (low, medium, and high fidelity) to test and refine design concepts.
* Define and implement navigation patterns aligned with Salesforce Lightning Design System (SLDS) best practices.
* Carry out user testing and usability assessments to identify pain points and areas for improvement.
* Analyze usage metrics and user feedback data to support continuous design improvements.
* Present design recommendations and key findings to stakeholders.
* Ensure high-quality user experience based on Salesforce design standards.
Mandatory Skills
* At least 2+ years of hands-on experience in UX design within Salesforce platforms.
* At least 5+ years of experience in a similar role.
* Strong familiarity with the Salesforce Lightning Design System (SLDS).
* Salesforce certification in User Experience (UX) and/or Strategy Designer (preferred).
What We Offer
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training & certifications to improve skills and obtain official certificates from our main partners.
* Home office options.
* Flexible compensation (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to social responsibility through Omega in Action.
About Us
Omega CRM, a Merkle company, is a global digital firm specializing in accelerating the Business Experience (BX) of clients through customer-centric solutions, technology, data, and AI enhancements.
Alongside Merkle, we form the largest Customer Experience Management (CXM) agency in Spain. As part of the dentsu group, we provide end-to-end solutions integrating media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.
We serve key industries including retail, healthcare, pharma, real estate, education, and non-profit, delivering omnichannel experiences in customer service, eCommerce, marketing, and analytics.
Client satisfaction is central to our work (rating: 4.9/5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
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