At Amazon, we work to be the most customer‑centric company in the world. This requires exceptionally talented, brilliant, and motivated people.
Position Overview
Amazon is seeking an Area Manager for outbound operations at our Nova Santa Rita/RS Distribution Center. This role focuses on Team Safety, Operational Quality, Team Management, delivering the best customer experience, and exceeding productivity targets.
Day‑to‑Day Responsibilities
- Implement and strengthen safety culture during shifts, ensuring the team works safely and risks are eliminated.
- Review shift production forecasts and allocate resources to meet targets.
- Monitor production and productivity metrics to quickly correct deviations.
- Maintain routines to develop team knowledge and skills, address problems, and provide employees with a safe, fun, and high‑performance environment.
Key Job Responsibilities
- Ensure safety throughout shifts by implementing preventive measures to avoid accidents. When incidents occur, conduct thorough investigations and propose specific corrective actions.
- Deliver daily quality metrics by developing innovative and simplified processes that enable your team to consistently meet performance targets.
- Drive daily productivity and capacity targets by removing operational barriers and optimizing headcount allocation.
- Develop and upskill your team following the \"Raise the Bar\" leadership principle.
- Execute improvement projects to completion with measurable results.
A Day in the Life
The outbound operations area is responsible for picking, packing, and shipping customer orders. As an Area Manager, your goal will be to ensure resources are in place for these activities to be completed effectively. This means ensuring:
- Team members are in the correct positions.
- Operational routines are followed.
- Productivity targets are met.
- Training is up‑to‑date.
- Problems are resolved quickly and permanently.
When metrics fall below target, you will be responsible for investigating to find the root cause and implementing corrective actions. This role requires schedule flexibility, especially during peak demand periods.
Basic Qualifications
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics.
- Work adaptable schedules/shifts/areas, including weekends, nights, and/or holidays.
- Experience with performance metrics and process improvement and Lean techniques.
- Knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Intermediate English (capable of writing emails and reading operational procedures).
Preferred Qualifications
- Knowledge of Kaizen and Lean methodology techniques.
- Speak, write, and read fluently in English.
Inclusion & Accommodation
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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