Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.
Analysis and requirements gathering with direct business interaction, understanding end-to-end processes and translating them into viable Salesforce solutions.
Implementation lifecycle management: from discovery to go-live, ensuring traceability, quality, and deadline compliance.
Functional validation and testing: defining and executing test scenarios; managing UAT with key users.
Post-implementation support: functional support, change management, and end-user training.
Excellent communication with stakeholders at different levels (management, business, IT).
Broad view of the Salesforce ecosystem, understanding impacts across clouds, integrations, and client roadmap.
Proven experience (3+ years) in Salesforce implementation projects, preferably large-scale or multi-system.
Experience in complex corporate projects, with multiple teams or integrations.
Experience in agile methodologies (Scrum, Kanban) and functional backlog management.
General knowledge of Salesforce architecture, integrations, and configuration best practices.
Permanent contract.
We make it easy. Home Office. Health insurance.
Professional development: Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #