Description
We are currently seeking a Sales Associate who will report to the Store Manager as part of our team in Madrid ECI.
Your opportunity
To bring the in-store customer experience to the next level with flawless service that dazzles. You will seek out and leverage opportunities to enhance sales and increase growth.
How you will contribute
* Develop and maintain good product knowledge and provide excellent customer service
* Understand current products, trends, and collections, and ensure that customers are informed and aware
* Replenish stock and maintain high standards of merchandise and product presentation
* Handle customer complaints, seek assistance when necessary, and ensure issues are resolved to the satisfaction of the customer and the company
* Keep up to date with customer requirements and operating procedures
* Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met
* Ensure that all procedures and policies are understood and carried out according to those standards
* Maintain personal appearance and presentation strictly in line with company standards
* Adhere to Security and Health and Safety regulations
* Open and close the store as needed, in line with company security rules
* Carry out additional duties when necessary within the defined levels of responsibility and accountability of the Sales Consultant role
Who you are
* Previous experience in a similar role
* Experience in a customer service role with face-to-face customer contact
* Ability to adapt to frequent change and a high-pressure environment
* Ability to initiate contact and communication
* Motivated by being a team player with a common goal
* Excellent communication and interpersonal skills with the ability to build and maintain relationships
* A strong team player and considerate of colleagues
* Ability to speak fluently Spanish and English. A third language is highly advantageous.
Why work with us?
This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving atelier in a global luxury group that offers endless possibilities to learn and grow.
Balenciaga is committed to fostering your professional development within the house or in the Kering group. We empower leaders to create, build, and sustain high-performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Diversity Commitment
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation... - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people up for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.
Job Details
* Type: Fixed Term
* Start Date: 2025-09-01
* Schedule: Part time
* Organization: Balenciaga Spain, S.L.
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