Senior key account manager

**Global Blue Mission**

We enhance the shopping experience to drive performance.

We connect shoppers and brands worldwide by simplifying the shopping journey and boosting retailer success.

With 40 years of expertise, we pioneered Tax Free Shopping and expanded into Payment and Post-Purchase services.

We lead our industries with innovative technology and data-driven insights, delivering unparalleled value at every touchpoint.

We support retailers in handling over 35 million Tax Free Shopping transactions annually and our payment partners in elevating more than 31 million transactions globally.

Our diverse community represents over 80 nationalities across 54 countries, innovating and striving for a brighter future.

**Key Account Manager Role**

The Key Account Manager is responsible for managing an assigned merchant portfolio, selling Global Blue Products and Services including Financial Services (Tax Free Shopping, Currency Choice) and Account Development products (Marketing Services, Business Intelligence, Training Programs).

Main Duties:

* Achieve sales and new business targets, cross-selling GB products to existing accounts.
* Manage account-specific contractual obligations and high-level relationship management.
* Create and implement account plans for all accounts.
* Monitor and minimize bad debts of assigned accounts.
* Enhance merchants' knowledge through training and support.

**Collaborations**

Coordinate with Country Manager, Sales Manager, Marketing Manager, Partner Relationship Manager, and Merchant Services Manager.

Collaborate with Media and Marketing teams.

**Qualifications and Experience**

4-5 years' experience in account management, preferably in FMCG, retail, or financial services.

Proven success in acquiring and developing new business.

Strong communication, negotiation, and influencing skills.

Ability to learn quickly and work independently.

Excellent relationship-building skills and customer needs analysis.

Effective time management and organizational skills.