**Duties and Responsibilities**
**Vision and Values**
As Activity Guest Experience Maker Trainee, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and integral sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
**Operational Ownership**
In this role, I will be assisting our Wellness & Experience team.
I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
My duties and responsibilities will include:
- Prepare, organize, and set up all activities within the hotel, ensuring every setup meets operational and brand standards.
- Plan and maintain weekly activity calendars, coordinating schedules to maximize guest engagement and smooth operation.
- Handle guest reservations for all activities, excursions, and recreational events, ensuring proper follow-up and confirmation.
- Communicate effectively between the organizer, supervisor, and all hosts within the department, ensuring seamless coordination.
- Provide accurate and up-to-date information about available activities, gym usage, equipment rules, and property facilities.
- Present and introduce the activity schedule or compendium to guests, suggesting suitable activities for a personalized experience and answering all related inquiries.
- Interact with guests proactively, using verbal and non-verbal communication to respond to requests and ensure each activity is completed satisfactorily.
- Check, clean, and maintain all activity and recreational equipment; report any damage or excessive wear to the Wellness & Experience Manager for replacement.
- Liaise with other hotel departments to ensure smooth execution of activities, accurate bookings, proper billing, and adherence to schedules.
- Handle guests’ feedback, comments, and follow-ups professionally, reporting patterns or significant issues to management.
- Execute all Wellness & Experience department tasks in line with operational guidelines, brand standards, and quality expectations.
- Maintain thorough knowledge of all safety, security, and emergency procedures relevant to the role.
- Ensure all information regarding activities and facilities is accurate, current, and accessible to staff and guests.
- Promote and upsell all property facilities and activities to enhance guest experience and revenue opportunities.
- Attend all required meetings, training sessions, and workshops to maintain and enhance professional skills.
- Adhere strictly to LQA standards and brand policies.
- I understand this is a guideline to the duties and may or may not change during my time in the position._
**What’s in it for me**:
- I will learn and grow with our Six Senses leaders, in a non-hierarchical organization.
- I will be part of our Mission Wellness Program - with plenty activities to discover Six Senses values, mission and vision along with our beautiful properties.
- Locker available.
- Uniform & Laundry
- I will be delighted with the different flavors in our sustainable canteen, where I will have access to breakfast, lunch and dinner.
- The hotel Six Senses Ibiza will provide with shared accommodation, where I will share the space with fun and quirky people.
- I will enjoy two days off for each week of training.
- Internship Allowance.
**Skills and Experience**
To execute the position of Activity GEM Trainee, I am studying a hospitality diploma/degree from a hospitality school. Having experience in a similar role it will be a plus.
Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS.
I have an excellent command of written and spoken English and a little bit of Spanish.
I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.