Quality Auditor with French and English, Audits and Insights Team
Our overall mission is simple:
We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.At the Buyer Risk and Compliance Global Quality Organization, we're seeking a dedicated, hardworking, and highly analytical candidate to join the team as an Auditor.This individual will be responsible for auditing program-level defects, analyzing and reporting on defect data and trends. The role will involve driving projects and initiatives, collating quality data, and proactively providing quality updates to the leadership team.Key job responsibilities
Research and evaluate the facts surrounding transactions, identify process deviations with respect to program-level defects by conducting audits.Familiar with sampling methodologies to ensure the correct number of investigation audits are performed.Communicate with external customers, financial institutions via phone and/or email during the audit process (Applicable as per the Investigation SOP).Identify new MO/Fraud patterns and provide analysis on process adherence and risks, communicating trends and actionable solutions to QA leadership and operational stakeholders.Provide training needs analysis to management and training teams to address knowledge gaps.Engage with global stakeholders and peers, and drive calibration efforts across sites.Contribute to SOP/Process/Tool improvements or changes through projects & Kaizen.Drive automation projects to reduce manual QA efforts and improve yields.Develop strategic policies to invent and simplify processes further.Produce regular analyses and reports on defect trends, perform data mining, and identify opportunities for quality improvements.Proactively identify process gaps or defects, leading efforts to resolve issues, even if owned by other departments.Take ownership of personal development and maintain regular contact with Learning & Development teams.About the team
The Audit and Insight team audits seller registration, verification, and compliance checks across marketplaces. We generate insights and recommend process improvements to enhance seller experience, operational efficiency, and excellence.What do we offer?
A place where your voice is heard.Opportunities to train and mentor other specialists.Collaboration with global colleagues from different countries and cultures.Opportunities to analyze metrics, interpret trends, and propose corrective actions.An engaged team eager to share expertise and best practices.A wide range of benefits.Opportunities for growth and learning.Minimum requirements
Experience with Excel.Fluent in English (speaking, reading, writing).Fluent in French (speaking, reading, writing).Knowledge of consumer product compliance processes and regulations.Experience in regulatory compliance management with government agencies.Experience in data-driven business operations processes.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https:
//www.Amazon.Jobs/en/privacy_page ) to learn more about how we collect, use, and transfer personal data.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, including support for interviews or onboarding, please visit
https:
//amazon.Jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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