General Customer Service - Manager (M3)
About the Role
Location Spain Madrid San Fernando de Henares Remote vs. Office Hybrid (Remote/Office) Company Gamesa Electric, Unipersonal Organization Wind Power Business Unit Operations Full / Part time Full-time Experience Level Experienced Professional
A Snapshot of Your Day
Join Siemens Gamesa as you lead a dynamic team of 40 dedicated professionals in the photovoltaics sector, managing service requests for both warranty and out-of-warranty equipment across the globe (excluding the United States). Envision being at the forefront of a business unit passionate about power electronics, where your leadership skills will drive outstanding customer management and operational perfection. You will engage with various departments, including Engineering, Purchasing, and Logistics, ensuring flawless coordination and impactful results. Your role is pivotal in crafting the future of energy solutions while encouraging a collaborative and innovative work environment.
How You’ll Make an Impact
1. You will manage customer relationships in accordance with contract terms and agreed standards, ensuring happiness and dedication.
2. Lead and develop your team, providing mentorship and support to achieve operational goals.
3. Oversee the management of subcontractors, ensuring quality and efficiency in service delivery.
4. Drive the economic management of activities, optimizing resources and maximizing profitability.
5. Collaborate with different teams to streamline processes and improve service offerings.
What You Bring
6. You possess a C1 level of English proficiency, enabling you to interpret contracts and negotiate effectively.
7. With 10 years of experience in services or projects and at least 5 years in leadership roles, you bring a wealth of knowledge to the team.
8. Your clear communication skills cultivate positive relationships with clients and team members alike.
9. You demonstrate outstanding leadership and customer service skills, always prioritizing client needs.
10. Proficiency in SAP, JIRA, or similar platforms is valued, along with a solid understanding of electrotechnics and power electronics. A Master’s degree in Business Administration, Management, or Renewable Energies is preferred with equivalent experience also accepted.