Tätigkeitsbereich:IT / TelekommunikationFachabteilung:IT-Processes, Service & DevOps ToolchainGesellschaft:Mercedes-Benz Group Services Madrid, S.A.U.Standort:San Sebastian de los Reyes, ESStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MERN9Arbeitszeit:Vollzeit Join usAufgaben
This position will support Service Management activities as a cross function for our Business Unit as follows:
• Identify and implement service improvements
• Development and maintenance of the following service documentation together with the team
§ Configuration Management plan
§ Quality Assurance plan
§ Service Measurement plan
§ Stakeholder analysis
§ Communication plan
§ RACI matrix.
§ Process description & modelling
• Preparation of service reports and Service Mgmt. Dashboard on mgmt. level.
• Lead service meetings with the service team and the business partner.
• Participate and support the quality audits.
Qualifikationen
Desirable > 5 years of experience in IT Service Management related activities.
Desirable > Experience in team coordination
Skills:
· Knowledge on IT Service mgmt. tools: ServiceNow, Jira, SharePoint, Confluence
· Office Tools (PowerPoint, Excel), and ARIS.
· Knowledge of ITIL standards.
· Certified at least in ITIL Foundation
· Confidence working in an international environment
· Assume responsibility for the setup of new services
· Confidence in presentation and communication skills
· High Customer orientation
· Proactive attitude
· Autonomous and reliable
· Self-training skills
· Flexibility and adaptability
· Team work
· Ability to coordinate team members