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Software Engineering Manager - Madrid based, madrid
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Client:
Aircall
Location:
madrid, Spain
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
314267785166533427232460
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
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Job Description:
Aircall is the worlds leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.How We Work at Aircall:At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right inAs a Software Engineering Manager for Agent Productivity, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions. Your team focuses on : - Developing an AI-powered productivity assistant to enhance agent productivity - Creating intuitive and accessible conversation experiences- Implementing growth strategies to scale these services to numerous customersYoull collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.
Your Responsibilities @ Aircall:
1. Define the technical vision and roadmap aligned with business goals and customer needs
2. Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions
3. Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
4. Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
5. Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
6. Ensure system reliability, availability, and performance through robust monitoring and alerting systems
7. Work with product, operations, and customer success teams to deliver holistic solutions
8. Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
9. Use customer feedback and analytics to guide product enhancements and iterative improvements
10. Measure team performance (, delivery velocity, uptime) and share updates with stakeholders
11. Adhere to security best practices and regulatory requirements
12. Leverage emerging technologies and tools to maintain a competitive edge
13. Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs
Qualifications
14. 5+ years of experience in back-end or full-stack development
15. 2+ years of experience managing a team of Engineers
16. Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages
17. Professional experience in delivering software with a focus on security, scalability, availability, and performance
18. Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms
19. Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions
20. Analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues
21. Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture
22. Excellent communication skills to effectively collaborate across technical and non-technical teams
23. Demonstrated ability to balance short-term delivery goals with long-term technical investments
24. Comfortable working in a fast-paced, dynamic environment with evolving priorities
Would be a plus:
25. 7+ years of experience in back-end or full-stack development
26. 5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP)
27. Experience delivering and maintaining large-scale, customer-facing products with high availability and performance
28. Background in leading teams that work with microservices, APIs, and distributed systems
29. Knowledge of advanced monitoring, observability, and incident response practices for production environments
30. Familiarity with DevOps principles, infrastructure as code, and containerization
Aircall is constantly moving forward. Were building new roads to complete our journey, and were taking people with us who have the same builder mentality.Lets grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.Were creating a place where great people trust one another and thrive together.People flourish at Aircall and now is the time to be part of the team and the journey were on.Why join us? Key moment to join Aircall in terms of growth and opportunities️ Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefitsDE&I Statement:At Aircall, we believe diversity, equity and inclusion irrespective of origins, identity, background and orientations are core to our journey.We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. Were working to create a place filled with diverse people who can enrich and learn from one another. Were committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. #J-18808-Ljbffr