Process Lead with English and Dutch, Alexa Shopping OPTIMA
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At Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging innovative technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
Key job responsibilities
Experience in managing process and operational escalations
Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps
Be a SME for the process and a referral point for peers and junior team members
Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
Ability to perform deep dive in the process and come up with process improvement solutions
Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services
Qualifications
Bachelor's degree or equivalent
Speak, write, and read fluently in Dutch
Experience collaborating with cross-functional teams
Speak, write, and read fluently in English
Candidate must demonstrate ability to analyze and interpret complex SOPs
Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements
Strong communication and interpersonal skills to effectively guide and mentor associates
Thoroughly understand multiple SOPs and ensure adherence to established processes
Identify areas for process improvement and SOP enhancement, and develop actionable plans for implementation
Lead and participate in process improvement initiativesComfortable working in a fast paced, highly collaborative, dynamic work environment
Willingness to support several projects at one time, and to accept re-prioritization as necessary
Adaptive to change and able to work in a fast-paced environment
Experience with Artificial Intelligence interaction, such as prompt generation
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