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Resort Representative - Ibiza, Balearic Islands
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Client:
Jet2holidays
Location:
Balearic Islands, Spain
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
1
Posted:
30.04.2025
Expiry Date:
14.06.2025
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Job Description:
Job Description:
As one of our valued Resort Representatives, you will play a vital role in sharing local knowledge, delivering outstanding customer service, and enhancing our customers' holiday experience by introducing them to our offerings. You will work as part of a team with internal & external partners and take responsibility for resolving customer queries or issues using our digital systems.
What can we offer you?
We offer a range of benefits including:
* Excellent salary
* Fully paid training & IT equipment
* Monthly 1-1 meetings with your Team Leader
* 31 days holiday entitlement per year
* 2 days off per week
* Monthly rosters sent in advance
* Discounts on Jet2.com & Jet2holidays flights & holidays
* Recommend a friend bonus scheme
What will you do in the role?
Reporting to the Resort Team Leader, you will work as part of a team to deliver VIP, industry-leading customer service. You will receive training to help you:
* Create memorable experiences for customers in resort, assisting at their accommodation and resolving issues during their holiday
* Use a Sales through Service approach by recommending local experiences and attractions based on customer needs
* Support with disruptions, emergencies, and customer escalations
* Represent Jet2holidays during hotel visits and via virtual communication for urgent queries
* Maximize branding opportunities within hotels and resorts
* Support airport operations during busy flight days in arrivals and departures
What will I need?
* Full right to work documents for Spain
* Living in the destination or willing to source accommodation
* Own a driver’s license and have access to a motor vehicle for work purposes; travel expenses reimbursed
* Flexibility to work varied hours, including early starts, late finishes, weekends, and support during emergencies or disruptions
* Customer service experience is advantageous but not required; ability to handle diverse customer situations, solve problems, and be IT confident with digital systems on a tablet
Apply today to join the UK’s Number One Tour Operator! After submitting your application, you will be invited to complete the recruitment process.
Follow us on Facebook: Jet2Careers Overseas to meet some of our team and learn about life with Jet2holidays.
We look forward to your application and starting your career with Jet2holidays!
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