We're looking for a Technical Account Manager to play a crucial role in helping our customers achieve success. You'll leverage Rossum's state-of-the-art AI and intuitive UI to eliminate unnecessary paperwork and streamline workflows, working closely with customers to understand their unique needs and guide them through any technical challenges.
The Role
You'll be responsible for:
* Being the customers' main technical contact throughout their contract.
* Project managing more complex customer projects involving multiple parties with different skill sets and needs.
* Cooperating with members of the Customer Experience and Sales organizations to deliver an exceptional customer experience.
* Consulting with the Rossum product team on continuous improvement of the Rossum platform and advocating for customer views.
* Tweaking and configuring customer accounts to achieve a great user experience, leveraging powerful tools like the Calculations extension.
* Performing basic scripting in Python to support customer solutions.
Our team values great communication, technical solutioning, and a knack for understanding customer needs and pain points. In this role, you'll directly contribute to Rossum's mission by ensuring our clients successfully leverage our AI to eliminate useless paperwork and make their whole world go faster.
You'll work closely with customers to understand their unique technical and business needs, and collaborate with members of the Customer Experience and Sales organizations to ensure seamless delivery and a positive journey. You'll also consult with the Rossum product team, acting as a key advocate for customer views.
You'll also have the opportunity to gain first-hand insight into how companies of different sizes, industries, and regions undergo complete back-office transformation, directly impacting their efficiency.
You should apply if:
* You enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points.
* You are able to deliver clear, structured, and convincing presentations about your vision for the account and your plan.
* You can frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective.
* You enjoy project management and can coordinate projects with multiple stakeholders.
* You are able to communicate designs and ideas in a clear and descriptive manner for customers to understand your recommendations.
* You foster UX sensitivity and aim to simplify customers’ workflows.
* You are honest and base your opinions on data, but don’t cling to it in the face of good arguments.
* You have strong problem-solving skills with a hands-on technical background.
* You have experience with other SaaS products, including API, integration, configuration, and customization.
* You have a practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau.
What we offer:
* Working with self-driven people who love what they do and continuously try to learn how to do it better.
* Gaining first-hand insight into how companies of different sizes, industries, and regions go through complete transformation of their back-office.
* 80/20 split between base salary and variable compensation based on customer retention and usage.
* Employee Stock Option Plan .
* Enjoyable working environment in a very diverse team (35+ nationalities).
* High-end laptop & other necessary tech.
* Flexibility, extra days off, parental leave, and sick days.
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