Ph3Lead Service Designer – Endesa Madrid /h3 pJoin the bGridspertise /b team within Endesa’s bSolutions /b unit. Founded in 2021 from Enel’s two-decade experience in grid digitalization, we push the boundaries of innovation daily. /p pWe operate globally across Italy, Spain, the Nordics, the Netherlands, Latam, and beyond, empowering utilities with Grid Edge intelligent solutions that deliver advanced visibility, control, and automation at the edge. /p pbWhat you will do /b: /p ul liOwn the service vision and quality bar across products, from discovery to delivery, with clear decision rights on methods, artifacts, and service standards. /li liLead end‑to‑end service design for complex B2B workflows, turning insights into personas, JTBD, journey maps, and blueprints. /li liRun core rituals for speed and quality—discovery kickoffs, blueprint reviews, critiques, and readiness checks. /li liTurn research and operational data into clear decisions and measurable experiments that de‑risk change before rollout. /li liPlan and facilitate workshops and co‑creation sessions with internal stakeholders, customers, and vendors. /li liValidate solutions with usability testing, service pilots, and field feedback, then iterate quickly to land high‑fidelity outcomes. /li liDrive phygital service orchestration, connecting digital journeys with devices, installations, field operations, logistics, and support. /li liUse synthetic users to pressure test journeys and phygital workflows, calibrating against real studies and using results to target the next experiments. /li /ul pbWho you are /b: /p ul liDegree in Service Design, Interaction Design, HCI, Product Design, or a related field, with 6+ years designing end‑to‑end digital services and products in complex or B2B domains. /li liPortfolio that demonstrates service blueprinting, interaction design depth, information architecture, and systems thinking. /li liHands‑on experience partnering with engineering to ship high‑fidelity experiences with accuracy and quality. /li liConfident running discovery, mapping journeys and flows, prototyping at multiple fidelities, and testing with users. /li liComfortable balancing strategy and hands‑on execution while managing multiple priorities. /li liDeep grasp of product methods to turn outcomes into experiments, measurable metrics, and roadmap decisions. /li liExperience in phygital ecosystems such as industrial, utilities, retail, logistics, or connected hardware, and experience integrating AI into research and insight generation processes is considered a plus. /li /ul pbWhat we look for in you /b: deep collaboration, openness, commitment to development, sound decision‑making, smart and lean approach, and broad perspective. /p pbWhat we offer /b: /p ul liPermanent contract in Madrid. /li liPersonal growth and programs of empowerment. /li liFlexible and remote work options in accordance with organizational needs. /li /ul /p #J-18808-Ljbffr